Shipping & Returns
| Standard | $10 |
| Express | $15 |
Please be mindful when choosing your products as we have a no change-of-mind policy. The customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees. To be eligible for a refund, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.
The original shipping charges are non-refundable unless item is deemed faulty or damaged in transit.
Unfortunately, we cannot accept returns on sale items or gift cards.
Return to sender
Shipping fees will apply again for any deliveries that are unclaimed and sent back to us in order to have them shipped out again.
Damages and issues
If your item is damaged upon delivery, you must request an exchange within 48 hours from the date your order is received.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please be aware meanings for crystals and their healing properties are not to be taken as medical advice. Please consult with your local GP if you have medical questions.
If you have any further questions please feel free to email us at info@purposeofdiscovery.com or alternatively write to us at PO BOX 2111, Roxburgh Park VIC 3064.